First Step…Connect with an Ombuds
What Is an Organizational Ombuds?
An organizational ombuds is a confidential, independent, and informal resource you can turn to when you’re facing a concern at work, school, or within any organization. Their role is to listen, help you understand your options, and support you in navigating difficult situations—without taking sides and without making decisions for you.
If you’re dealing with a conflict, uncertainty, or something that just doesn’t feel right, an ombuds is here to help you think it through safely.
How an Ombuds Can Help You
An organizational ombuds can support you if you are:
Experiencing conflict with a colleague, supervisor, or team
Unsure how to address a sensitive issue
Feeling that something isn’t fair but not sure where to start
Looking for guidance on policies or processes
Considering whether or how to make a formal report
Needing a neutral person to help you think through options
You can talk with an ombuds about almost anything related to your experience in the organization—big or small.
What You Can Expect
1. Confidential Conversations
What you share stays private, except in very rare situations involving imminent risk of serious harm. You can speak freely without triggering an investigation or formal process.
2. Independence
The ombuds works outside of management structures. They don’t advocate for the organization or for any individual—they advocate for fairness and healthy communication.
3. Informal Support
You’re not starting a formal complaint when you meet with an ombuds. Together, you can explore options such as coaching, conflict resolution strategies, facilitated conversations, or referrals to other resources.
4. A Safe First Step
Many people speak with an ombuds before deciding what to do next. You don’t need evidence or a clear plan. You can simply come with your concern and talk it through.
When to Contact an Ombuds
Reach out any time you want:
A private space to talk
Help understanding your choices
A neutral perspective
Support in approaching a difficult conversation
To prevent a problem from getting worse
No issue is too early, too small, or too complicated.
Why People Trust the Ombuds
The ombuds practice is built on four key principles:
Confidentiality – Your identity and concerns are protected.
Independence – The ombuds is not part of leadership or HR.
Impartiality – They do not take sides or decide who is right or wrong.
Informality – They don’t make decisions or keep formal records; they help you navigate your options.
These principles ensure you can speak openly and explore solutions that feel right for you.
If You Need Assistance Now
You don’t need to figure this out alone. An ombuds is here to listen, support you, and help you move forward—at your pace and in a way that feels safe.
You’re welcome to reach out anytime.